(765) 482-7000

INDIANA SHOWROOM: M-F 7:30am to 4:30pm EDT   Saturday 8am to 12pm EDT by appointment

OFFICE: M-F 8am to 5pm EDT

CLOSED: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

Warranty Policies

Experience Worry-Free HVAC Shopping with Surplus City's Warranty! 

Our commitment to delivering top-quality, brand new, and never installed equipment and parts is unwavering. We firmly believe in the excellence of our products, and we stand behind them with our own money to offer you complete peace of mind. To back our claims, we proudly introduce the Surplus City Warranty—an unbeatable offer that sets us apart from the competition.

For just $30, you can secure a 30-day warranty from the moment your HVAC equipment arrives at your doorstep. This warranty is available for individual purchase and is applicable to specific categories, including air conditioners and heat pumps, air handers, evaporator coils, compressors and furnaces. It's our way of ensuring you have a trouble-free experience with our products.

While we confidently expect our equipment to perform flawlessly, we understand that uncertainties can arise. In the unlikely event that you need to activate the warranty coverage, our team is here to assist you every step of the way. Simply work with a licensed HVAC technician, and they will guide you through the process seamlessly.

Should you encounter any issues with your purchase, be it a discrepancy in the item's description or an unexpected arrival, rest assured that Surplus City has your back. Reach out directly to our dedicated customer service team, or get in touch with the knowledgeable salesperson who facilitated your transaction. We are committed to resolving any concerns promptly and efficiently.

In the rare instance of damaged shipping, we urge you not to accept the equipment in that condition. Your satisfaction is paramount, and we want to ensure you receive your order in perfect condition. Please reject the bill of lading and document the damage as "not received" to initiate a smooth return process. Our expert personnel will swiftly assist you in getting the right item in your hands as quickly as possible.

Your trust in Surplus City is the driving force behind our continuous improvement. We are proud to serve you and are dedicated to providing top-notch products and exceptional customer service.


What categories does this warranty apply towards?

Air Conditioners-Condensers

Heat Pumps


Evaporator Coils

Air Handler/Fan Coil



What does Qualified item Mean?

Any item in the above category that is not:

1)     In our scratch n dent section

2)     Already covered via an existing factory warranty


How much does this warranty cost?

$30 per unit you wish to have covered


Does this warranty cover any other charges?

No this warranty does not cover labor or refrigerant or parts etc only a guarantee of startup or a complete failure within the first 30 days from time of delivery.


Does this warranty cover natural disasters: such as flood, hurricane, tornado, lightening, power grid surges etc?

No these occurrences although unfortunate, are no fault of Surplus City or the Manufacturer and thus will not be covered.


What Happens if the replacement unit doesn’t work either?

You only get one replacement unit per warranty purchased


Will one warranty cover all items on my order?

No, a warranty would need to be purchased on each item that you wish to be covered that fits the qualifications.


When does the warranty start?

The warranty time begins at time of delivery not time of installation


What Happens if within those first 30 days my installer deems it inoperable or a problem arises with it?

You and your licensed HVAC contractor will be asked to contact our customer service representative to allow us to verify some information and make sure your unit matches our records.  Please make sure before contacting us that you have your installers/tech diagnosis, in writing!  We cannot process without this written communication.

Customer service will verify:

1.     The item is not as described or represented or

2.     The item doesn't work.


Returns are not applicable in the following scenarios:

1.     Buyer’s remorse.

2.     The item does not fit your application.

3.     Installation was attempted without a professional, certified HVAC Technician.  We do not recommend using anybody but a certified HVAC professional for any installation project.

4.     Tampering with factory seals separate from installation (theft, property dmg)  disqualifies the item

5.    Items are already covered under a manufacturer’s warranty program.


If your item is deemed eligible our customer service team will process a return authorization number and begin processing a replacement item for shipping.   If we no longer have stock of your item a monetary refund will be issued to either your account or your original form of payment.


Returns without prior authorization will be rejected and your refund will not be processed.


If your item was damaged during shipping this does not qualify for warranty replacement (see below for further instructions).

What do I do if I receive damaged goods?

We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience.  STOP and do not sign the BOL or other paperwork.  Reject the shipment if it has arrived damaged and it will automatically be returned to us at no cost to you.  Notify us of what has happened, and we will work to get a replacement or similar item out to you as quickly as possible.


If the damage is not noticeable until the package is opened, please reach out to our customer service team at 765-482-7000 or weborders@surpluscityliquidators.com.