(765) 482-7000

INDIANA SHOWROOM: M-F 7:30am to 4:30pm EDT   Saturday 8am to 12pm EDT by appointment

OFFICE: M-F 8am to 5pm EDT

CLOSED: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day

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Frequently Asked Questions

1Do I have to have a license to purchase from you??

No - We are open to the public

We accept Credit Card (Mastercard, Visa, Discover, AMEX), Cash, Company Check, ACH/Wire Transfer  
Note: For credit card payments $2500 or over we do require a signed credit card authorization form be on file before order is processed

 We cannot guarantee descriptive literature on our equipment, however we do have it for most items.

After working with your licensed installer, please provide us with tonnage, electrical current, airfow needs, if heating needed (either btu for gas or kilowatt for electrc). Or if you are replacing an item, please have model# or part# off old item. We will do our best to translate that into invetory we currently have available. 
 

We accept walk in traffic at the following locations:
Showroom WHse 8: 720 Ransdell Rd, Lebanon IN 46052 Hours M-F 7:30am to 4:30pm  EDT
Showroom Whse 17: 3709 US Hwy 52 S, Lafayette IN 47905 Hours M-F 7:30am to 4:30pm  EDT
Whse 20: 1205 E Ave H, Grand Prairie TX 75050  Hours M-F 7:30am to 4:30pm  CDT 
 
We are closed on Memorial, Independance, Labor, Thanksgiving, Black Friday, Christmas and New Years Day. 

 

We utilize Federal Express, UPS, USPS and multiple local freight carriers for freight, the cheapest route will be used unless otherwise specified
 

We run on an approx. 3-5 business (M-F) days for a parts, 5-6 business (M-F) days for equipment warehouse turn.  (See Below) If your item is something that is needed immediately you must communicate your desire to us, so that we can attempt to accommodate your needs.  Orders for expedited shipping can only be handled Monday through Friday and must be received by Noon Eastern Time and will be shipped within 24 hours those orders will incur an expedition fee on top of actual shipping charges.  For any order that is confirmed and then cancelled we will charge a 20% restock fee at time of refund.
 

Due to the nature of our business, it is impossible for us to pre determine your exact shipping charges on most items.  Our facility uses different sized boxes, different packing material, not to mention freight companies fuel surcharge fees change weekly etc. Several shipping agencies now base their rate on dimension weight versus actual weight whichever is greater. Thus the size of the box comes into play on each and every transaction. We ask for your understanding on this process. 
 
Therefore, what will happen is we will input an order which will be sent to our warehouse to pack (if you have ordered more than one item we will do our best to combine shipping to insure maximum benefit). It will then go to our shipping dept where they will contact an appropriate shipping agent to get your final charges. Please allow 3-5 business (M-F) days for a parts, 5-6 business (M-F) days for equipment days for this process. Once your shipping charge has been calculated you will either be contacted and asked for payment or if we have your credit card on file then you will be billed for the total amount.  Any questions or concerns please contact us.
 
For items shipping Fed Ex ground transport with a value of $500 or over we are required by Fed Ex to send it with signature required. Meaning someone of legal age must be available to sign and take possession of order at delivery address.  If this would cause a problem please communicate with your sales team member and request to ship via UPS ground instead of Fed Ex.
 
IMPORTANT: IF YOUR ITEM IS A LARGE ITEM AND IS MARKED AS GOING FREIGHT. THIS MEANS IT WILL BE SHIPPED VIA FREIGHT TRUCK/SEMI THEREFORE DO NOT MAKE A PAYMENT. OUR WEBSITE CAN NOT CALCULATE FREIGHT SHIPPING CHARGES. SO PLEASE GIVE US TIME TO CONTACT A TRUCKING COMPANY FOR YOU.
 
Your Freight Quote Does NOT Include a Drop Tailgate Style Truck,  Delivery to a Residential Address, Call Ahead Appointments, Limited Access fees etc. If any of These Apply Please Contact Us Prior to Shipping to Make Arrangements and Note There Are Additional Fees For These Services. Your Phone Number is Required for Contact Prior to Delivery Purposes. Handling Time Does Not Start Until After You Have Supplied Us with the Correct Address, a Good Phone Number and Any Related Additional Payments.
 
We use the Highest Quality Freight Companies and Freight Damage is Very Rare. Although Rare, Minor Dings and Scratches can Happen but will Not Harm the Operation of the Equipment. If a Minor Damage, (Dent, Ding or Scratch) is Present, Accept the Delivery but Note the Damage on the Proof of Delivery Form (Dock Reeipt) Prior to Signing for the Delivery and the Freight Company will Make Good on the Damages. If Major Damage, (Total Loss) is Present DO NOT Accept the Delivery but Note Severe Damage and Rejected on the Proof of Delivery Form (Dock Receipt) Prior to Signing. The Freight Company will Return the Shipment to Our Warehouse To Start The Claim Process.
 
Do NOT Sign for Items That Have NOT Been Inspected as once the Bill of Lading is Signed, You Will Own it and Remove Most or All of the Carrier's Liability Even if the Signature is from Someone Else that Received it on Your Behalf.
 
 

You do. Prices are NET FOB Lebanon, Indiana. Unless noted within an individual item or ad. Any additional expenses such as inland freight, warehouse packing, export packing (if required), forwarding fees, and ocean/air freight, residential delivery fees, liftgate service, limited access fees, delivery appointments etc will be included in your freight charges on your invoice.

 No. All items must be PREPAID with a company check, credit card,or ACH/wire transfer, prior to shipping, unless you wish to use your own shipping account (see arranging your own shipping)
 

Yes 
For Freight Shipments: You are more than welcome to arrange your own pickup with a common carrier.  If you choose to arrange your own shipping note that payment must be either via wire transfer or company check only and you are responsible for all communication and filing any claims if needed. Once your order is pulled and packaged for transport and payment has been received we will communicate the pickup address , weight/dimensions of order etc and you can make your own arrangements, YOU MUST provide us with a Bill of Lading from your transport company. 
For Ground Shipments: You may provide a ground transport label but there will be an addl $5.00 third party handling fee applied to your invoice.
 

We accept walk in traffic at the following locations:
Showroom WHse 8: 720 Ransdell Rd, Lebanon IN 46052 Hours M-F 7:30am to 4:30pm  EDT
Showroom Whse 17: 3709 US Hwy 52 S, Lafayette IN 47905 Hours M-F 7:30am to 4:30pm  EDT
Whse 20: 1205 E Ave H, Grand Prairie TX 75050  Hours M-F 7:30am to 4:30pm  CDT 
 
We are closed on Memorial, Independance, Labor, Thanksgiving, Black Friday, Christmas and New Years Day. 

All Items are being sold as is – where is - all sales final with the exception of a few items that still have manufacturer warranty or those that meet our 30 day $30 warranty option.  Some HVAC manufacturers may offer a warranty on their equipment from date of original installation, it is your responsibility to fill out warranty card and mail in. We are not a distributor for the manufacturer and can not offer a warranty, nor will we assist you in obtaining a warranty. We are selling excess and liquidated items those manufacturer warranties are At The Sole Discretion of Manufacturer.
 
We however are committed to delivering top-quality, brand new, and never installed equipment and parts. We firmly believe in the excellence of our products, and we have therefore decided to stand behind them with our own money to offer you complete peace of mind. To back our claims, we now have the Surplus City Warranty—an unbeatable offer that sets us apart from the competition.

For just $30, you can secure a 30-day warranty from the moment your HVAC equipment arrives at your doorstep. This warranty is available for individual purchase and is applicable to specific categories, including air conditioners and heat pumps, air handers, evaporator coils, compressors and furnaces. It's our way of ensuring you have a trouble-free experience with our products.

While we confidently expect our equipment to perform flawlessly, we understand that uncertainties can arise. In the unlikely event that you need to activate the warranty coverage, our team is here to assist you every step of the way. Simply work with a licensed HVAC technician, and they will guide you through the process seamlessly.

Should you encounter any issues with your purchase, be it a discrepancy in the item's description or an unexpected arrival, rest assured that Surplus City has your back. Reach out directly to our dedicated customer service team, or get in touch with the knowledgeable salesperson who facilitated your transaction. We are committed to resolving any concerns promptly and efficiently.

In the rare instance of damaged shipping, we urge you not to accept the equipment in that condition. Your satisfaction is paramount, and we want to ensure you receive your order in perfect condition. Please reject the bill of lading and document the damage as "not received" to initiate a smooth return process. Our expert personnel will swiftly assist you in getting the right item in your hands as quickly as possible.

Your trust in Surplus City is the driving force behind our continuous improvement. We are proud to serve you and are dedicated to providing top-notch products and exceptional customer service.

 

 All sales are final and there are NO RETURNS